Privacy Policy

This policy was created to help you better understand how we collect, use and store your personal data. Here we will also inform you how you can access, update and make informed decisions about the processing of this data.

Our policy applies to people who interact with the Ecoessence NutritionOnline Store, whether as consumers or just visitors to our website.

We may, but are not obligated to, update our privacy policy periodically in order to reflect, for example, any changes in the way we treat personal data; for legal, operational or resulting reasons

By browsing our Online Store and/or using our features, you agree to all conditions of use. Please read everything calmly and patiently.

If you do not understand any information, please contact our team via email: customerservice@ecoessencenutrition.com

If you choose not to provide personal data that We consider necessary for our operation (don’t worry, we will indicate which information is essential), it is likely that you will not have access to all of our features.

To make it easier to navigate our terms, a brief summary is provided below.

1. Data Collected and Collection Method.

2. Cookies and other data collection technologies.

2.1 Types of Cookies.

2.2 Similar Technologies/IP Address:

2.3 Cookie management and preference settings.

3. Disclosure of your personal data.

3.1 (Disclosure to) Service Providers:

3.2 (Disclosure to) Third Parties who have access to the data for legal reasons or as a result of a Merger or Acquisition:

4. Retention of personal data.

5. Disclosure, storage and/or transfer of personal data:

5.1 Persons authorized to access your personal data:

5.2 Storage security measures

5.3 Your role in the storage of personal data:

6. Your rights and choices regarding personal data.

6.1 List of rights that can be exercised

6.2 Discrimination of the possibilities of choice in relation to:

6.2.1 Cookies and similar technologies:

6.2.2 Personalization

7. Contact

1. Data Collected and method of collection.

As our interaction can take place through a multitude of channels (website, telephone, email, chat), we may collect the following information:

Personal contact information: This is the information you provide us so that we can contact you, such as: name, address, email, telephone number or social media profiles.

Login/account information: This is the information required to create your account on our portal, both for the purpose of sending comments and evaluations and for processing the order. To create the account, we will ask you to provide a valid email address, which will be your username, and to create a password.

Information about access devices: This is the information made available when you access our websites or application. If you are accessing from a computer, we will have access to the IP address of the machine. If you are accessing from a mobile device, such as a smartphone or tablet, we may have access to the device identification ID, in addition to the geographic information of the access location.

Website usage information/consumer market research: When you use our websites, we will automatically collect specific information about your browsing, including, but not limited to: an extract of your interactions on the page, a compilation of the links you accessed, number of page views, viewing time, download error, and system error. To capture this specific information, we use automated technologies such as Cookies, Google Analytics, among others.

If you object to these practices, simply follow the guidance set out in topic 6.1.

Regarding market research/Content sharing: This is the information that you voluntarily share when reporting your experience using our products. Regarding this sharing: We collect the content generated by you, such as photos, videos, testimonials, texts, using them both for the purpose of defining the group’s internal strategy and for commercial purposes.

Information from third-party social networks: This is information that you share publicly on a third-party social network, as well as information that you allow social networks to share with third parties. We receive your basic information (such as name, profile photo, user ID, among others), or part of it, whenever you use a feature that is integrated with our portal. If you choose to stop this sharing, you must make the request directly to the social network.

Payment information: This is information related to payment methods, as well as credit/debit card details. In the case of Ecoessence Nutrition, we have partnered with a payment intermediary, Stripe. This means that your payment details are shared directly with this company, on its own page.

Information provided by the SAC: This is information made available to the Customer Service Department, whether by telephone, chat, email or contact via social media. This information may be recorded. In this case, by law, you will be informed of the recording when contact is initiated.

Sensitive personal data: We will not knowingly collect sensitive data (which are those that reveal racial or ethnic origin, religious or philosophical beliefs, political opinions, trade union membership, genetics, biometrics, and health or sexual life issues) for the development of our activities. If it is necessary to collect such data for a specific reason, you will be notified and will have the opportunity to refuse to provide it. In any event, We will only use it after express consent and solely for purposes authorized by the General Data Protection Law and other applicable legislation.

Children and adolescent data: This is information that relates to minors under the age of eighteen. We do not knowingly collect data from minors under the age of eighteen. We do not intentionally allow children and adolescents to use our services.

If we have unintentional access to such data, it will be deleted as soon as possible. We may, however, collect and process personal data of minors under the age of eighteen, if such data is made available by their parents, guardians or legal guardians, and with their express consent.

2. Cookies and other data collection technologies.

Cookies are small text files placed on your computer by websites you visit. They are used to personalize your experience as a consumer and to provide information to website owners.

We use cookies to improve the functionality of our portals, understand our consumers and visitors, and adapt them to their specific needs.

2.1 Types of Cookies.

We use two types of cookies, session cookies and persistent cookies:

Session cookies: Also known as transient cookies, these are those that are deleted when you close your browser. In other words, when you start a new session, our portal will treat you as a new visitor.

Persistent cookies: These are cookies that remain stored on your computer’s hard drive until you manually delete them or until they expire.

2.2 Similar Technologies/IP Address:

IP address is the identity of your machine. Typically, IP addresses are recorded for the same purposes as cookies, i.e. to individualize the user/consumer experience.

2.3 Cookie management and preference settings.

Your computer settings must reflect whether or not you allow the use of cookies by websites. To do this, you can configure your browser to warn you before accepting a Cookie, or you can configure it to automatically refuse. If you do not authorize the use of Cookies, it is possible that the full use of the functionalities will be impaired.

3. Disclosure of your personal data.

You must be aware that we need to share your data (partially or in full) with some third-party organizations.

Below we will list the companies’ segments and the reason why we share the data.

3.1 Service providers: These are external companies that We use for the purpose of operating our business (examples: order fulfillment, payment processing, website operation, support service, website development, data analysis, customer service auditing, among others).

In any case, the service providers we work with only have access to the data necessary to perform specific functions and are required, by law and contracts, to maintain confidentiality regarding the shared data.

Attention: It is important to remember that these providers have their own privacy policies, so if you want to better understand how your data will be treated by these companies, you need to access each company’s privacy policy.

Whenever you leave our portals or are redirected to third-party websites, the relationship will no longer be governed by our privacy policy or the Terms of Use of our portals.

3.2 Third parties who have access to data for legal reasons or due to merger or acquisition: If there is a legal need to disclose your data, we will be obliged to share it (examples: response to legal proceedings, response to a request from a competent authority, to protect our rights, privacy, security or property, for the purpose of complying with the terms of agreement or terms of use of the website.

4. Retention of personal data.

In compliance with applicable legislation, We will use your personal data for as long as necessary to satisfy the purpose for which it was originally collected or to comply with the provisions of the Law.

5. Disclosure, Storage and/or Transfer of personal data:

5.1 Persons authorized to access your Personal Data: Your Personal Data may be accessed by our employees and/or authorized agents, who will access it only for the purposes of operationalizing the provision of the specific service.

5.2 Storage Security Measures: Our data storage operating systems reasonably comply with all security and personal data protection protocols. However, it is necessary to inform you that the transmission of data over the internet is not completely secure, so that, although we do our best to ensure the security of personal information, we cannot guarantee that there will be no failures.

5.3 Your role in safeguarding Personal Data: You are also responsible for safeguarding and maintaining the security of your personal data. To this end, you must create a strong password and keep it confidential. If you use a shared or public computer, never choose the “save login and password” option, and always make sure you have logged out (exit your account). Everything that is done through your account will be considered your responsibility.

6. Your Rights and Choices Regarding Personal Data.

By law, you have the right to access, review and/or request an electronic copy of the information we have about you. You can request to exercise these rights by email, simply by sending documents proving your identity along with the request. If the request is made by a third party, it is necessary for that third party to prove the legitimacy of the request, for example, by sending us a power of attorney with a notarized signature. If there is no proof of legitimacy, and in order to protect your security, the request will be rejected.

6.1 You may:

(I) request the deletion, modification, portability or review of your personal data;

(II) limit the disclosure of your data;

(III) revoke consent for data processing.

Please note: If you request the deletion of your personal data, we will need to delete your user account. Even in the event of deletion, We may need to retain some of the data for the purposes of fulfilling our legal or contractual obligations.

You can personally change some data, such as your user password.

6.2 Choices: You may also exercise control over your personal data in the following ways:

6.2.1 Cookies and similar technologies: You can manage the use of Cookies and similar technologies through your browser settings.

6.2.2 Personalization: You can choose to receive electronic correspondence directed to you based on your consumer profile. If you are not interested in continuing to receive this mailing, simply follow the procedure set out in the footer of the marketing email.

7. Contact.

You can contact us to discuss our Privacy Policy and practices at customerservice@ecoessencenutrition.com. We will actively investigate any complaints or reports regarding data protection issues, in accordance with applicable law.